FAQ's
FAQ's
1. Order Tracking
Question: How can I track my order?
Answer: Once your order has been shipped, you will receive an email or text with a tracking number. You can use this tracking number to monitor your package's progress via the USPS website. A Signature is required
2. Hair Care Instructions
Question: How should I care for my hair extensions?
Answer: Proper care is essential to maximize the lifespan of your hair extensions. We recommend:
- Detangling gently from ends to roots before washing.
- Using sulfate-free shampoos and conditioners.
- Avoiding excessive heat styling without a heat protectant.
- Storing your hair extensions in a satin or silk bonnet when not in use.
3. Payment Methods
Question: What payment methods do you accept?
Answer: We accept all major credit cards, PayPal, and Shop Pay. Buy now, pay later options may also be available during checkout.
4. Custom Orders
Question: Can I request a custom hair order?
Answer: Yes, we accept custom requests for lengths, textures, or specific needs. Please email us at rawmihair@gmail.com with your requirements, and we’ll do our best to accommodate your request.
5. Shipping to P.O. Boxes or International Destinations
Question: Do you ship to P.O. boxes or internationally?
Answer: Yes, we ship to P.O. boxes within the U.S. Currently, we do not offer international shipping but are exploring this option for the future.
6. Lost or Damaged Packages
Question: What happens if my package is lost or damaged?
Answer: We are not responsible for lost or damaged packages once they are in the possession of USPS. If your package is lost or delayed, please contact USPS directly with your tracking number. For additional support, you can email us at rawmihair@gmail.com.
7. Changes to Orders
Question: Can I change or cancel my order after it’s been placed?
Answer: Orders can only be modified or canceled within 24 hours of being placed. Please contact us immediately at rawmihair@gmail.com if you need assistance.